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NSW application to the agricultural sector: determination, initiative for success

The Ministry of Agriculture and Rural Development (MARD) is one of the units which has the highest number of administrative procedures implemented under the National Single Window (NSW) mechanism, and also has achieved many positive results. That comes from the determination, flexibility and initiative of each unit in the whole sector.

Receiving and handling over 158,000 dossiers

Officially connecting with NSW from June 2015, so far MARD has deployed 11 administrative procedures according to NSW in 7 units under the Ministry including: Directorate of Fisheries, Vietnam Administration of Forestry, Department of Livestock Production, Department of Animal Health, Plant Protection Department, Department of Crop Production and National Agro-Forestry-Fisheries Quality Assurance Department. From the beginning of the year to 1st December 2017, the MARD has received and handled 158,857 electronic dossiers through the NSW Portal. Of which, 149,720 dossiers were processed and granted with certificates electronically, and 9,137 dossiers have been being processed.

According to Deputy Minister of the MARD Ha Cong Tuan: During the past time, the implementation of NSW in MARD and its subordinate units has created favourable conditions for businesses. Typically, the simplification of dossiers and the change of the way in solving administrative procedures from receiving paper dossiers into electronically granting certificate have helped businesses significantly to save costs, reduce Customs clearance time, improve competitiveness and step by step meet the requirements of regional and international integration.

"Next time, the MARD will implement phase 2 of NSW for 25 new administrative procedures in 5 units of the Ministry including: the Department of Animal Health, Department of Livestock Production, Plant Protection Department, Department of Crop Production and Directorate of Fisheries. Besides, the ministry will also continue to expand online services at 4 levels nationwide for administrative procedures implemented under the NSW; and develop and finalize the promulgation of Regulations on NSW implementation at MARD and units, " Deputy Minister Ha Cong Tuan said.

Drastic guidance and flexible deployment

How has the MARD implemented NSW to achieve positive results?

Responding to the question, Mr. Ngo Hong Giang, Director of the permanent office of administration reform (MARD) said: during the past time, in order to accelerate the development and provision of online public services, including the implementation of NSW at the ministry, the ministry's leaders has issued drastic guidance to facilitate people and businesses in solving administrative procedures and improving the effectiveness and efficiency of state management of the ministry.

"Besides, it can be said that the deployment and provision of online public services in general, deployment of NSW in particular at the Ministry have strongly guided the leaders from Department of Livestock Production, Plant Protection Department, National Agro-Forestry-Fisheries Quality Assurance Department, and Department of Crop Production and Directorate of Fisheries, and have implemented the close collaboration between agencies under the MARD, " Mr. Giang said.

Among the units under MARD implementing NSW, Department of Livestock Production was highly appreciated for its positive, quick and effective deployment.

Sharing the experience of the unit, Mr. Hoang Thanh Van, Director of the Department of Livestock Production said: the key is to do the training well because the NSW deployment involves hundreds of staff and businesses. For example, at the beginning of NSW deployment, MARD only required Department of Livestock Production to organize two training courses, but the Department has actively organized 6 to 7 courses. The requirement is that the participants in the training courses must be staff who directly work with computers and are not the unit leaders. Especially in the early stage, when the transmission line was limited or obstructed, the Department had been flexible and active to propose to install a separate transmission line for the NSW application.

Talking to a Customs news reporter, representatives from some units under the MARD also said that, in addition to the efforts of the units in the agricultural sector, one of the key factors contributing to the success of NSW implementation in the agricultural sector is an enthusiastic coordination and support from the Customs. Typically, when receiving feedback from businesses on difficulty in capacity of file attachments via NSW Portal with a maximum of 2MB, Customs IT and Statistics Department has tried to collaborate, recover the difficulty and increase the maximum capacity of the attached file up to 30MB. This not only helps business enterprises declare dossiers more easily and interested in NSW, but also helps the units receive and handle dossiers conveniently, preventing the dossiers being blurred and unclear.